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Service Agreement

By scheduling service with Pristine Bins LLP, customers agree to the following policies and service terms.

Membership & Cancellation Policy:

Minimum Service Requirement

Customers agree to a minimum of 3 completed cleanings before cancellation. The only exception is a “One Time Service”.

Cancellation Notice

After the minimum service requirement has been met, customers may cancel at any time with at least 7 days notice before their next scheduled cleaning.

Missed Minimum Requirement

If cancellation occurs before 3 completed services, Pristine Bins LLP reserves the right to charge the remaining balance equivalent to the minimum service requirement.

Payment Policy:

Payment is due upon completion of service or can be paid in advance.
Invoices will be sent in advance for scheduling and preparation purposes.
Invoices unpaid after 7 days will incur a $10 late fee.

Access & Preparation Policy:

To ensure successful service:

Trash bins must be left in an accessible location on scheduled service day.
Bins must be emptied by the waste collection company prior to cleaning.
Secure pets and unlock gates if access is required.
If bins are inaccessible, a missed service fee may apply.

Rescheduling & Weather Policy:

Severe weather conditions may require service delays or rescheduling.
Customers will be notified as soon as possible regarding schedule changes.

Stain Disclaimer:

Pristine Bins LLP significantly removes stains and buildup; however, some stains may not be fully removable.

We cannot guarantee removal of:

Permanent paint or chemical stains
Rust discoloration
Oil, tar, or industrial chemicals
Mold embedded into damaged plastic
Burn marks or melted areas
Damage caused by long-term neglect

Damage Policy:

Pristine Bins LLP is not responsible for pre-existing damage.
We reserve the right to refuse service of older or excessively damaged bins.

Satisfaction Policy:

Customer satisfaction is important to us. If you are unsatisfied with your cleaning, please contact us within 24 hours of service and we will work to address the issue.

Photo & Marketing Consent:

Pristine Bins LLP may take before-and-after photos and/or videos of bins for quality assurance and marketing purposes. No personal information or house numbers will intentionally be displayed.

For service identification and marketing purposes, a small Pristine Bins LLP sticker may be placed on customer bins. This helps us correctly identify bins during service and may also be used for branding and promotional purposes.

Right to Refuse Service:

Pristine Bins LLP reserves the right to refuse or discontinue service for:

Unsafe environments
Aggressive animals
Harassment or inappropriate behavior
Repeated missed payments

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Service Policies

About us